Click on the tips for more explanations
(note: for the moment, resources links in the tips are still in french)
Problem identified
The maximum recorded temperature (100°C) seems to negatively impact the computer's processor performance.
Use common sense.
UserDiag tests the components by generating a certain load, but maybe your daily usage does not heat up as much.
Also check the temperatures during normal use (in your favorite game/software, for example).
If everything seems fine, there may not be a problem.
For comparison, this processor in other "long" diagnostics reaches 75°C on average.
However, if you think the temperature is too high and it shouldn't heat up that much, here are some tips:
- Depending on the overheating, simply opening the computer case may be enough.
- Otherwise, first check that the processor's cooling system (heatsink or AIO/water cooling) is working.
If everything seems correct visually but the problem persists, check that the cooling system is properly attached.
- To check the attachment, turn off your computer and open the case.
Remove the processor's cooling system, checking that it was properly attached.
Also check that the thermal paste was spread over the entire surface of the processor.
Reattach the cooling system by applying a pea-sized amount of thermal paste on the processor, then secure it properly.
Run a new diagnostic to see if the problem is resolved.
If the problem persists and you are unsure:
- Recheck that the cooling system is properly attached and in contact with the processor.
- In the case of an AIO/water cooling, check that it is not defective by touching the tubes, if one is hot and the other cold, for example.
- Depending on the choice of processor, it is possible that the current cooling is not sufficient depending on the usage.
- If you have doubts, do not hesitate to ask for help from a competent person.
Optional consideration
You can download the update from the Nvidia website.
Diagnostic type >Long
Diagnostic count >5
App version >App versionVersion of the application used during the diagnostic24.11.4
Performed >7m 22d (2024-11-20)
Diagnostic duration >22min 22s
Diagnostics history on this PC Copy the report link
Share the report via QR code
Export to PDF
Go to the motherboard website
Vendor >American Megatrends Inc.
Version >VersionThe BIOS version and date help identify the currently installed BIOS version on the machine.
Notes:
- Sometimes, the retrieved BIOS version may slightly differ from the one displayed on the manufacturer's website.
Example: With an MSI BIOS, the retrieved version might be '2.B0' while on the website, the version is listed as '7D22v2B'.
- The retrieved BIOS date may also slightly differ by a few days/months from the one displayed on the manufacturer's website.
Example: With an MSI BIOS, the retrieved date is 26/01/2024, while on the website, the date is 07/01/2023.
Here, the date on the website corresponds to the upload date, while the retrieved date is the BIOS creation date.0301 (2013-07-18)
Boot mode >Boot modeBoot mode of the computer:
- Legacy (old mode)
- UEFI (recent mode)UEFI
TPM >TPMThe TPM is a component (physical module on the motherboard or emulated by the processor) that allows secure storage of information.
Specifically, it can store encryption keys, certificates, biometric data, etc.
For example, it is used to encrypt storage with BitLocker or unlock the computer with Windows Hello.
Some anti-cheat software for video games can also use it to confirm the integrity of the game and the system.Unknown state
Secure Boot >Secure BootThis is a security option available in the BIOS.
Secure Boot ensures that the computer boots only with a verified operating system.
This setting may be required by some game anti-cheats (Valorant, FIFA).Active
Boot duration >Boot durationBoot duration is the time elapsed between pressing the power button and the motherboard returning POST OK (successful hardware check).
This can be useful for identifying a slow boot issue.
(long memory training in DDR5, for example).
A boot duration of around ten seconds is normal.
Note that this period occurs before Windows starts.
Applications that launch at Windows startup do not affect this duration.1min 34s
Edition >Windows 10 Professionnel
Version >22H2 (19045.5073)
Installed on >2024-01-05 17:10:49
Fast startup >Fast startupWindows Fast startup allows older computers to boot faster.
Sometimes this mode (enabled by default) can be the source of issues such as LEDs staying on, or crashes at startup with incompatible drivers.Active
Uptime >UptimeUptime is the time elapsed since the last Windows startup.
This information can be useful to determine how long it has been since Windows was last restarted.
Note that if Fast Startup is enabled in Windows settings, shutting down the computer will actually put it into a hibernation state.
Therefore, Windows only fully shuts down during a restart.
(by clicking on restart and not on shutdown)
As a result, you may sometimes observe high uptimes of several days, even if the computer is regularly shut down and turned on.
However, if Fast Startup is disabled, the computer will fully shut down during shutdown, and the uptime will be reset with each startup.6h 32min
VBS >VBSVirtualization-Based Security (VBS) is a security feature in Windows.
Its purpose is to protect certain parts of Windows by isolating them from the rest. It may be enabled by default on compatible Windows 11 installations.
It can also be activated if core integrity in Windows Defender is enabled, when using WSL2, or other virtual machine-related features.
However, this feature may slightly reduce performance when enabled.
This option only protects against certain complex vulnerabilities. It will not protect you from a cryptocurrency miner or password theft, etc.
Microsoft advises gamers, if they wish, to disable this option. (More information)Inactive
Antivirus >AntivirusCurrently active antivirus on your computer.
Ideally, it is better to use something like Windows Defender, which is relatively effective and already integrated by default in Windows, or use a third-party antivirus of your choice.
However, it is advisable to avoid less recommended antiviruses like Avast, Norton, McAfee, Iobit, etc., which are known for collecting your personal data rather than protecting you.Avast Antivirus
Name >Intel Core i5-4440
Number of cores/threads >4 / 4
Background usage >6%
Power plan >Utilisation normale
Base frequency >3.10 GHz
Frequencies min/max >0.80 GHz / 3.29 GHz
PL2 / PL1 >PL2 / PL1Power Limits allow limiting the processor's power consumption to reduce the generated heat.
Example image (anandtech.com)
When these limits are reached, the processor will reduce its frequency to stay within the limit.
The purpose is to allow the processor to operate at a certain power level for a short period, then limit it a few seconds later.
Power Limit 2 (PL2) is the maximum power the processor can consume for a short period (a few tens of seconds).
Power Limit 1 (PL1) is the same but kicks in once the PL2 duration has elapsed.
By default, these are values recommended by the processor manufacturer and chosen by the motherboard manufacturer.
A value above 4000 W is not a bug, it means the power limit is disabled.
(Value too high to be reached, so it never applies)105 W / 84 W
Voltages min/max >0.16 V / 0.18 V
Consumptions min/max >3 W / 45 W
Temperatures min/max >Temperatures min/maxOn average during the long diag of UserDiag, this processor reaches 41°C min and 75°C max.
Average based on a sample of recent diags.69°C / 100°C
Performance level >Performance levelPerformance level determined using data from 58 other diagnostics containing this CPU model.
As this feature is in the testing phase (beta), there are currently no recommendations provided by UserDiag based on the measured performance level.Low (56%)
GPU 1
Model >NVIDIA GeForce GTX 650 Ti
Manufacturer >Gigabyte
Edition >GV-N65TOC-2GIGTX
VRAM >2 GB (GDDR5 (Samsung))
Driver version >456.71
Driver date >30/09/2020
Consommations min/max >N/A / N/A
Temperatures min/max >Temperatures min/maxOn average during the long diag of UserDiag, this graphics card reaches 39°C min and 62°C max.
Average based on a sample of recent diags.40°C / 77°C
Performance level >Performance levelPerformance level determined using data from 26 other diagnostics containing this GPU model.Very good (100%)
Total size >8 GB
Memory type >DDR3
Current frequency >Current frequencyCurrent frequency of the RAM sticks.1330 MT/s
DRAM voltage >DRAM voltageThe DRAM voltage is the voltage applied to the RAM sticks.
Note that this metric is not always accessible depending on the motherboard.N/A
Channel >Single
Timings >TimingsCAS9tRCD9tRP9tRAS24tRFC174CR19-9-9-24 (tRFC:174/CR:1)
Usage >5.1/7.9 GB (64%)
Pagefile >PagefileThe pagefile allows the system and software to store data on storage instead of RAM when needed.
Modifying or disabling the pagefile can lead to system stability issues (blue screens, software/game crashes, "out of memory" messages, etc.).
It is strongly advised not to modify or disable the pagefile unless you are sure of what you are doing.Enabled (default)
Comment >CommentHere are the available profiles for your RAM sticks.
The highlighted profiles correspond to the current timings.
However, the frequency may differ.
Note that if different RAM kits are mixed or depending on the processor, not all these profiles may be usable or stable.
XMP 1 | 6-7-7-17 | 960 MT/s
XMP 2 | 7-7-7-19 | 1120 MT/s
XMP 3 | 8-8-8-22 | 1280 MT/s
XMP 4 | 9-9-9-25 | 1440 MT/s
Default RAM frequency (JEDEC)
SLOT 1 (ChannelA-DIMM0)
Manufacturer >Kingston (SK Hynix)
Reference >KHX1600C10D3/8GX
Size / frequency >Size / frequencyThis frequency is the one reported by the RAM stick. It does not always represent the current frequency of your computer, which can be higher or lower.8 GB - 1600 MT/s
SLOT 2 (ChannelB-DIMM0)
Format >DIMM (empty slot)
STORAGE 1
Model >Samsung SSD 840 EVO 120GB
Type >SSD - SATA
Capacity >120 GB
Mode current/max >SATA/600 - SATA/600
Speed current/max >529 - 506 MB/s
Usage read/write >N/A - 41.96 TB
Power on count >10 875 times
Power on time >63 943 hours
Temperature >40°C
Current state (health) >Current state (health)The current state of the storage is an estimate based on SMART metrics.
This estimate may vary depending on the manufacturers and storage models.
The "health" percentage indicates the estimated wear of the flash cells in an SSD.
When new, it is 100%. With use, this percentage decreases.
This estimate is provided by the SSD manufacturer.
IDNameCurrentWorstThresh.Raw05Reallocated Sector Count10010010009Power-on Hours87870639430CPower-on Count8989010875B1Wear Leveling Count151501027B3Used Reserved Block Count (Total)1001100B5Program Fail Count (Total)100100100B6Erase Fail Count (Total)100100100B7Runtime Bad Block (Total)100100100BBUncorrectable Error Count10010000BEAirflow Temperature6045040C3ECC Error Rate20020000C7CRC Error Count2525074846EBPOR Recovery Count99990339F1Total LBAs Written9999087993305930Working but worn (15%)
STORAGE 2
Model >ST2000DM001-1CH164
Type >HDD - SATA
Capacity >2 TB
Mode current/max >N/A - N/A
Speed current/max >146 - 97 MB/s
Usage read/write >N/A - N/A
Power on count >N/A
Power on time >N/A
Temperature >N/A
Current state >Current stateThe current state of the storage is an estimate based on SMART metrics.
This estimate may vary depending on the manufacturers and storage models.
N/A
STORAGE 3
Model >ST1000LM025 HN-M101ABB
Type >HDD 5400 RPM - SATA USB
Capacity >1 TB
Mode current/max >SATA/300 - SATA/300
Speed current/max >N/A (removable support)
Usage read/write >N/A - N/A
Power on count >511 times
Power on time >2 427 hours
Temperature >33°C
Current state >Current stateThe current state of the storage is an estimate based on SMART metrics.
This estimate may vary depending on the manufacturers and storage models.
IDNameCurrentWorstThresh.Raw01Read Error Rate10010051002Throughput Performance2522520003Spin-Up Time858525465204Start/Stop Count828201828305Reallocated Sectors Count25225210007Seek Error Rate25225251008Seek Time Performance25225215009Power-On Hours100100024270ASpin Retry Count2522525100BRecalibration Retries100100030CPower Cycle Count1001000511BFG-Sense Error Rate10010003C0Power-off Retract Count100100077C2Temperature64620188979740705C3Hardware ECC recovered10010000C4Reallocation Event Count25225200C5Current Pending Sector Count25225200C6Uncorrectable Sector Count25225200C7UltraDMA CRC Error Count20020000C8Write Error Rate1001000538DFLoad/Unload Retry Count10010003E1Load/Unload Cycle Count9292082873Very good
SCREEN 1
Model >DELL P2717H (Dell Computer)
Max resolution >1920 x 1080
Current frequency >60Hz
Connected via >VGA (HD15)
Connected to >NVIDIA GeForce GTX 650 Ti
Manufacture date >2017
Size >27"
This active test performs a task that only stresses a single core of the processor.
The graphics card is not stressed during this test.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see a relatively stable CPU frequency that is not affected by high temperatures, for example.
This active test performs a task that stresses all the cores of the processor.
The graphics card is not stressed during this test.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see a relatively stable CPU frequency that is not affected by high temperatures, for example.
This active test simulates the load of an average game that stresses the processor and graphics card in a balanced way.
It does not necessarily stress all processor cores.
This is the most representative test of gaming usage.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see relatively stable CPU and GPU frequencies that are not affected by high temperatures, for example.
This active test performs a task that only stresses the graphics card.
The processor is not stressed during this test.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see a relatively stable GPU frequency that is not affected by high temperatures, for example.
➡️ Note: It is normal to observe potential variations in the processor's frequency or voltage, which is not stressed during this test.
This active test performs a task that stresses all the cores of the processor and the graphics card simultaneously.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see relatively stable CPU and GPU frequencies that are not affected by high temperatures, for example.
