Click on the tips for more explanations
(note: for the moment, resources links in the tips are still in french)
Critical elements identified
It is recommended to back up your data and replace it as soon as possible before the data gets corrupted.
Storage in poor condition (even if not the primary storage) can cause random freezes on the computer.
For your security, update Windows 10 to the latest version 22H2:
- Via Windows Update. (if available)
- Or via the Windows 10 Update Assistant. (the tool will update Windows without affecting your personal files)
Or if you wish, you can install Windows 11 properly with this tutorial.
Problems identified
The maximum recorded temperature (90°C) seems to negatively impact the computer's processor performance.
Use common sense.
UserDiag tests the components by generating a certain load, but maybe your daily usage does not heat up as much.
Also check the temperatures during normal use (in your favorite game/software, for example).
If everything seems fine, there may not be a problem.
For comparison, this processor in other "long" diagnostics reaches 90°C on average.
However, if you think the temperature is too high and it shouldn't heat up that much, here are some tips:
- Depending on the overheating, simply opening the computer case may be enough.
- Otherwise, first check that the processor's cooling system (heatsink or AIO/water cooling) is working.
If everything seems correct visually but the problem persists, check that the cooling system is properly attached.
- To check the attachment, turn off your computer and open the case.
Remove the processor's cooling system, checking that it was properly attached.
Also check that the thermal paste was spread over the entire surface of the processor.
Reattach the cooling system by applying a pea-sized amount of thermal paste on the processor, then secure it properly.
Run a new diagnostic to see if the problem is resolved.
If the problem persists and you are unsure:
- Recheck that the cooling system is properly attached and in contact with the processor.
- In the case of an AIO/water cooling, check that it is not defective by touching the tubes, if one is hot and the other cold, for example.
- Depending on the choice of processor, it is possible that the current cooling is not sufficient depending on the usage.
- If you have doubts, do not hesitate to ask for help from a competent person.
The reached temperature (92°C) is high.
However, it does not immediately negatively impact the performance level of the graphics card, which remains not available.
Optional consideration
Here is the list and size of the detected unallocated spaces:
- Storage 1: 80 GB
If you want to allocate these spaces to use them, you can do this:
- Right-click on the Windows icon at the bottom left of the screen > "Disk Management"
If an "Initialize Disk" window appears:
- Leave the default options (GPT partition), then click "OK"
Otherwise:
- Identify the unallocated areas (they are in black)
- Check on the left if the storage indicates "not initialized" instead of "online". If so, right-click on it > "Initialize"
- Then, right-click on the unallocated area (in black) > "New Simple Volume"
- In the wizard, you can leave all the default options. Click "Next" until the end, then "Finish"
- You can now use this space
Diagnostic type >Long
Diagnostic count >3
App version >App versionVersion of the application used during the diagnostic25.3.8
Performed >2m 4d (2025-04-19)
Diagnostic duration >19min 11s
Diagnostics history on this PC Copy the report link
Share the report via QR code
Go to the motherboard website
Vendor >Acer
Version >VersionThe BIOS version and date help identify the currently installed BIOS version on the machine.
Notes:
- Sometimes, the retrieved BIOS version may slightly differ from the one displayed on the manufacturer's website.
Example: With an MSI BIOS, the retrieved version might be '2.B0' while on the website, the version is listed as '7D22v2B'.
- The retrieved BIOS date may also slightly differ by a few days/months from the one displayed on the manufacturer's website.
Example: With an MSI BIOS, the retrieved date is 26/01/2024, while on the website, the date is 07/01/2023.
Here, the date on the website corresponds to the upload date, while the retrieved date is the BIOS creation date.v0.3416 (2008-07-04)
Boot mode >Boot modeBoot mode of the computer:
- Legacy (old mode)
- UEFI (recent mode)Legacy
TPM >TPMThe TPM is a component (physical module on the motherboard or emulated by the processor) that allows secure storage of information.
Specifically, it can store encryption keys, certificates, biometric data, etc.
For example, it is used to encrypt storage with BitLocker or unlock the computer with Windows Hello.
Some anti-cheat software for video games can also use it to confirm the integrity of the game and the system.Unknown state
Secure Boot >Secure BootThis is a security option available in the BIOS.
Secure Boot ensures that the computer boots only with a verified operating system.
This setting may be required by some game anti-cheats (Valorant, FIFA).Unknown
Boot duration >Boot durationBoot duration is the time elapsed between pressing the power button and the motherboard returning POST OK (successful hardware check).
This can be useful for identifying a slow boot issue.
(long memory training in DDR5, for example).
A boot duration of around ten seconds is normal.
Note that this period occurs before Windows starts.
Applications that launch at Windows startup do not affect this duration.Unknown
Edition >Windows 10 Professionnel
Version >1903 (18362.836)
Installed on >2017-07-20 14:43:33
Fast startup >Fast startupWindows Fast startup allows older computers to boot faster.
Sometimes this mode (enabled by default) can be the source of issues such as LEDs staying on, or crashes at startup with incompatible drivers.Active
Uptime >UptimeUptime is the time elapsed since the last Windows startup.
This information can be useful to determine how long it has been since Windows was last restarted.
Note that if Fast Startup is enabled in Windows settings, shutting down the computer will actually put it into a hibernation state.
Therefore, Windows only fully shuts down during a restart.
(by clicking on restart and not on shutdown)
As a result, you may sometimes observe high uptimes of several days, even if the computer is regularly shut down and turned on.
However, if Fast Startup is disabled, the computer will fully shut down during shutdown, and the uptime will be reset with each startup.31min
VBS >VBSVirtualization-Based Security (VBS) is a security feature in Windows.
Its purpose is to protect certain parts of Windows by isolating them from the rest. It may be enabled by default on compatible Windows 11 installations.
It can also be activated if core integrity in Windows Defender is enabled, when using WSL2, or other virtual machine-related features.
However, this feature may slightly reduce performance when enabled.
This option only protects against certain complex vulnerabilities. It will not protect you from a cryptocurrency miner or password theft, etc.
Microsoft advises gamers, if they wish, to disable this option. (More information)Inactive
Antivirus >AntivirusCurrently active antivirus on your computer.
Ideally, it is better to use something like Windows Defender, which is relatively effective and already integrated by default in Windows, or use a third-party antivirus of your choice.
However, it is advisable to avoid less recommended antiviruses like Avast, Norton, McAfee, Iobit, etc., which are known for collecting your personal data rather than protecting you.Windows Defender
Name >Intel Core2 Duo P7350
Number of cores/threads >2 / 2
Background usage >1%
Power plan >Utilisation normale
Base frequency >2.00 GHz
Frequencies min/max >0.80 GHz / 2.43 GHz
Voltages min/max >0.90 V / 1.14 V
Consumptions min/max >N/A / N/A
Temperatures min/max >Temperatures min/maxOn average during the long diag of UserDiag, this processor reaches 55°C min and 90°C max.
Average based on a sample of recent diags.55°C / 90°C
Performance level >Performance levelUserDiag does not currently have enough diagnostics containing this CPU model, making it impossible to reliably assess its performance level at this time.Not available
GPU 1
Model >NVIDIA GeForce 9600M GT
Manufacturer >Acer
VRAM >512 MB (GDDR3)
Driver version >Inconnu
Driver date >N/A
Consommations min/max >N/A / N/A
Temperatures min/max >Temperatures min/maxOn average during the long diag of UserDiag, this graphics card reaches 44°C min and 72°C max.
Average based on a sample of recent diags.60°C / 92°C
Performance level >Performance levelUserDiag does not currently have enough diagnostics containing this GPU model, making it impossible to reliably assess its performance level at this time.Not available
Total size >4 GB
Memory type >DDR2
Current frequency >Current frequencyCurrent frequency of the RAM sticks.666 MT/s
DRAM voltage >DRAM voltageThe DRAM voltage is the voltage applied to the RAM sticks.
Note that this metric is not always accessible depending on the motherboard.N/A
Channel >Dual, (Symmetric)
Timings >TimingsCAS5tRCD5tRP5tRAS15tRFC43CRx5-5-5-15 (tRFC:43/CR:x)
Usage >1.4/4 GB (34%)
Pagefile >PagefileThe pagefile allows the system and software to store data on storage instead of RAM when needed.
Modifying or disabling the pagefile can lead to system stability issues (blue screens, software/game crashes, "out of memory" messages, etc.).
It is strongly advised not to modify or disable the pagefile unless you are sure of what you are doing.Enabled (default)
Comment >CommentThe RAM sticks did not return any profiles.Default RAM frequency (JEDEC)
SLOT 1 (M1)
Manufacturer >Samsung
Reference >M4 70T5663QZ3-CE6
Size / frequency >Size / frequencyThis frequency is the one reported by the RAM stick. It does not always represent the current frequency of your computer, which can be higher or lower.2 GB - 666 MT/s
SLOT 2 (M2)
Manufacturer >Samsung
Reference >M4 70T5663QZ3-CE6
Size / frequency >Size / frequencyThis frequency is the one reported by the RAM stick. It does not always represent the current frequency of your computer, which can be higher or lower.2 GB - 666 MT/s
STORAGE 1
Model >WDC WD3200BEVT-22ZCT0
Type >HDD 5400 RPM - SATA
Capacity >320 GB
Mode current/max >N/A - SATA/300
Speed current/max >56 - 49 MB/s
Usage read/write >N/A - N/A
Power on count >9 225 times
Power on time >30 556 hours
Temperature >40°C
Current state >Current stateThe current state of the storage is an estimate based on SMART metrics.
This estimate may vary depending on the manufacturers and storage models.
IDNameCurrentWorstThresh.Raw01Read Error Rate1991995111684203Spin-Up Time18918721153304Start/Stop Count868601472805Reallocated Sectors Count11711714066107Seek Error Rate20020051009Power-On Hours59590305560ASpin Retry Count1001005100BRecalibration Retries100100000CPower Cycle Count919109225C0Power-off Retract Count1991990774C1Load/Unload Cycle Count1191190243357C2Temperature10788040C4Reallocation Event Count133133067C5Current Pending Sector Count20020000C6Uncorrectable Sector Count10025300C7UltraDMA CRC Error Count20020000C8Write Error Rate100253510Very concerning
SCREEN 1
Model >
Max resolution >1440 x 900
Current frequency >59Hz
Connected via >Inconnu
Connected to >Inconnu
Manufacture date >2007
Size >17"
This active test performs a task that only stresses a single core of the processor.
The graphics card is not stressed during this test.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see a relatively stable CPU frequency that is not affected by high temperatures, for example.
This active test performs a task that stresses all the cores of the processor.
The graphics card is not stressed during this test.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see a relatively stable CPU frequency that is not affected by high temperatures, for example.
This active test performs a task that only stresses the graphics card.
The processor is not stressed during this test.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see a relatively stable GPU frequency that is not affected by high temperatures, for example.
➡️ Note: It is normal to observe potential variations in the processor's frequency or voltage, which is not stressed during this test.
This active test performs a task that stresses all the cores of the processor and the graphics card simultaneously.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see relatively stable CPU and GPU frequencies that are not affected by high temperatures, for example.
