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>_ Identified problems and advice

Click on the tips for more explanations
(note: for the moment, resources links in the tips are still in french)

➡️ Windows 11 version 23H2 can be updated to version 24H2.

You can update:

- Via Windows Update. (if available)
- Or via the Windows 11 Installation Assistant. (the tool will update Windows without affecting your personal files)

Note:
The latest version 24H2 of Windows 11 seems (currently) to be affected by some issues/bugs in certain situations.
You can check the known issues on Microsoft's website: Known issues of Windows 11 24H2.
I recommend waiting a few weeks before updating, to give Microsoft time to fix these known issues.

⚠️ The computer crashed and restarted during the diagnostic.

The diagnostic was interrupted by a computer crash, resulting in a blue screen (BSOD).
The error codes should help you understand the cause of the crash.

If you don't know how to resolve this, feel free to ask for help from competent people.

⚠️ Blue screen (BSOD) crashes have been identified.

Here are the 3 identified error codes:
- 10/01/2025 23:57:13: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (ntoskrnl.exe)
- 10/01/2025 23:52:42: PFN_LIST_CORRUPT (ntoskrnl.exe)
- 10/01/2025 23:21:58: CRITICAL_PROCESS_DIED (ntoskrnl.exe)

If you don't know how to resolve this, feel free to ask for help from competent people.

You can also search the internet for the error codes.
Be cautious, as not all suggestions on the internet are necessarily reliable.

💔 Some discouraged practices have been identified
System modifications : DefaultTTL
Software / tools not recommended : DriverBooster, TousLesDrivers

Here are the details of the identified bad practices:

System modifications :
- The registry key DefaultTTL has been modified.
The software TCP Optimizer was probably used.
This registry key allows modifying the time-to-live (TTL) of IP packets.
In this case, the value has been decreased compared to the default value.
This can cause issues while browsing the internet, as packets may be lost.
This modification does not improve ping or internet speed. It is useless.

Software / tools not recommended :
- The software DriverBooster may seem very convenient at first, allowing you to update the drivers of your computer with just a few clicks.
Unfortunately, it is not uncommon for such tools to offer drivers that are not necessarily suitable for your computer.
This may cause no issues, but sometimes it can create problems (crashes, freezes, blue screens, non-functional Wi-Fi, etc.).
It is recommended to update drivers via the manufacturer's website, as explained in this video.

- The software TousLesDrivers may seem very convenient at first, allowing you to update the drivers of your computer with just a few clicks.
Unfortunately, it is not uncommon for such tools to offer drivers that are not necessarily suitable for your computer.
This may cause no issues, but sometimes it can create problems (crashes, freezes, blue screens, non-functional Wi-Fi, etc.).
It is recommended to update drivers via the manufacturer's website, as explained in this video.

What to do about these bad practices? :
- This is not really ideal (but not the end of the world either).
Windows seems to have been modified by software/scripts or manually.
If you know how to correctly revert these settings to default, you can do so.
However, note that UserDiag does not detect all possible modifications.
You might be missing other system settings that have been changed.
There may be only a few modifications detected above, but potentially other things could have been altered.
If you have issues or if you prefer, you can always reinstall Windows properly via this tutorial.

If you want to delve deeper into the subject in general, you can check out this advice page for more explanations.

>_ DIAG (Crash)

Diagnostic type >Long

Diagnostic count >9

App version >App versionVersion of the application used during the diagnostic25.1.1

Performed >10d (2025-01-10)

Diagnostic duration >57s

Diagnostics history on this PC Copy the report link Share the report via QR code Go to the motherboard website

>_ MOTHERBOARD

Manufacturer >MSI

Model >MPG Z790 EDGE WIFI (MS-7D91)

VRM temperatures min/max >VRM temperatures min/maxThe VRMs (Voltage Regulator Modules) are the power stages located on the motherboard near the processor.

High temperatures can be a sign of:
- insufficient VRM cooling
- processor too demanding for this motherboard
- aggressive overclocking

Note:
Few motherboards have this sensor.
51°C / 53°C

>_ BIOS

Vendor >American Megatrends Inc.

Version >VersionThe BIOS version and date help identify the currently installed BIOS version on the machine.

Notes:
- Sometimes, the retrieved BIOS version may slightly differ from the one displayed on the manufacturer's website.
Example: With an MSI BIOS, the retrieved version might be '2.B0' while on the website, the version is listed as '7D22v2B'.

- The retrieved BIOS date may also slightly differ by a few days/months from the one displayed on the manufacturer's website.
Example: With an MSI BIOS, the retrieved date is 26/01/2024, while on the website, the date is 07/01/2023.
Here, the date on the website corresponds to the upload date, while the retrieved date is the BIOS creation date.
H.E0 (2024-09-26)

Boot mode >Boot modeBoot mode of the computer:
- Legacy (old mode)
- UEFI (recent mode)
UEFI

TPM >TPMThe TPM is a component (physical module on the motherboard or emulated by the processor) that allows secure storage of information.

Specifically, it can store encryption keys, certificates, biometric data, etc.

For example, it is used to encrypt storage with BitLocker or unlock the computer with Windows Hello.

Some anti-cheat software for video games can also use it to confirm the integrity of the game and the system.
Active

Secure Boot >Secure BootThis is a security option available in the BIOS.
Secure Boot ensures that the computer boots only with a verified operating system.

This setting may be required by some game anti-cheats (Valorant, FIFA).
Active

Boot duration >Boot durationBoot duration is the time elapsed between pressing the power button and the motherboard returning POST OK (successful hardware check).

This can be useful for identifying a slow boot issue.
(long memory training in DDR5, for example).

A boot duration of around ten seconds is normal.

Note that this period occurs before Windows starts.
Applications that launch at Windows startup do not affect this duration.
15s


>_ WINDOWS

Edition >Windows 11 Professionnel

Version >23H2 (22631.4602)

Installed on >2024-01-15 00:46:33

Fast startup >Fast startupWindows Fast startup allows older computers to boot faster.

Sometimes this mode (enabled by default) can be the source of issues such as LEDs staying on, or crashes at startup with incompatible drivers.
Inactive

Uptime >UptimeUptime is the time elapsed since the last Windows startup.
This information can be useful to determine how long it has been since Windows was last restarted.

Note that if Fast Startup is enabled in Windows settings, shutting down the computer will actually put it into a hibernation state.

Therefore, Windows only fully shuts down during a restart.
(by clicking on restart and not on shutdown)

As a result, you may sometimes observe high uptimes of several days, even if the computer is regularly shut down and turned on.

However, if Fast Startup is disabled, the computer will fully shut down during shutdown, and the uptime will be reset with each startup.
1min

VBS >VBSVirtualization-Based Security (VBS) is a security feature in Windows.

Its purpose is to protect certain parts of Windows by isolating them from the rest. It may be enabled by default on compatible Windows 11 installations.

It can also be activated if core integrity in Windows Defender is enabled, when using WSL2, or other virtual machine-related features.

However, this feature may slightly reduce performance when enabled.
This option only protects against certain complex vulnerabilities. It will not protect you from a cryptocurrency miner or password theft, etc.

Microsoft advises gamers, if they wish, to disable this option. (More information)
Active

Antivirus >AntivirusCurrently active antivirus on your computer.

Ideally, it is better to use something like Windows Defender, which is relatively effective and already integrated by default in Windows, or use a third-party antivirus of your choice.

However, it is advisable to avoid less recommended antiviruses like Avast, Norton, McAfee, Iobit, etc., which are known for collecting your personal data rather than protecting you.
Bitdefender Antivirus

>_ PROCESSOR

Name >Intel Core i9-14900K

Number of cores/threads >24 / 32

Background usage >3%

Power plan >Performances optimales

Base frequency >3.20 GHz

Frequencies min/max >1.20 GHz / 5.79 GHz

PL2 / PL1 >PL2 / PL1Power Limits allow limiting the processor's power consumption to reduce the generated heat.
Example image (anandtech.com)

When these limits are reached, the processor will reduce its frequency to stay within the limit.

The purpose is to allow the processor to operate at a certain power level for a short period, then limit it a few seconds later.

Power Limit 2 (PL2) is the maximum power the processor can consume for a short period (a few tens of seconds).

Power Limit 1 (PL1) is the same but kicks in once the PL2 duration has elapsed.

By default, these are values recommended by the processor manufacturer and chosen by the motherboard manufacturer.

A value above 4000 W is not a bug, it means the power limit is disabled.
(Value too high to be reached, so it never applies)
4096 W / 4096 W

Voltages min/max >0.80 V / 1.40 V

Consumptions min/max >14 W / 329 W

Temperatures min/max >Temperatures min/maxOn average during the long diag of UserDiag, this processor reaches 39°C min and 93°C max.

Average based on a sample of recent diags.
37°C / 93°C

Performance level >Performance levelUnable to determine performance level, CPU tests were not completed.Incomplete tests

>_ GRAPHICS CARD

GPU 1

Model >NVIDIA GeForce RTX 4080

Manufacturer >MSI

VRAM >16376 MB (GDDR6X (Micron))

Driver version >566.36

Driver date >03/12/2024

Consommations min/max >21 W / 49 W

Temperatures min/max >Temperatures min/maxOn average during the Long diag of UserDiag, this graphics card reaches 42°C min and 82°C max.

Average based on a sample of recent diags.
37°C / 38°C

Performance level >Performance levelPerformance level determined using data from 720 other diagnostics containing this GPU model.Incomplete test


GPU 2

Model >Intel UHD Graphics 770

Manufacturer >MSI

VRAM >2 Go (N/A)

Driver version >32.0.101.6129

Driver date >18/10/2024

>_ MEMORY

Total size >48 GB

Memory type >DDR5

Current frequency >Current frequencyCurrent frequency of the RAM sticks.7382 MT/s

DRAM voltage >DRAM voltageThe DRAM voltage is the voltage applied to the RAM sticks.

Note that this metric is not always accessible depending on the motherboard.
N/A

Channel >4 x 32-bit

Timings >TimingsCAS38tRCD48tRP48tRAS120tRFC813CR238-48-48-120 (tRFC:813/CR:2)

Usage >8.2/47.8 GB (17%)

Pagefile >PagefileThe pagefile allows the system and software to store data on storage instead of RAM when needed.

Modifying or disabling the pagefile can lead to system stability issues (blue screens, software/game crashes, "out of memory" messages, etc.).

It is strongly advised not to modify or disable the pagefile unless you are sure of what you are doing.
Enabled (default)

Comment >CommentHere are the available profiles for your RAM sticks.
The highlighted profiles correspond to the current timings.
However, the frequency may differ.

Note that if different RAM kits are mixed or depending on the processor, not all these profiles may be usable or stable.

XMP 1 | 22-29-29-71 | 4412 MT/s
XMP 2 | 28-36-36-90 | 5614 MT/s
XMP 3 | 30-39-39-97 | 6016 MT/s
XMP 4 | 32-41-41-103 | 6416 MT/s
XMP 5 | 36-46-46-116 | 7200 MT/s
XMP 6 | 40-46-46-116 | 7200 MT/s
XMP 7 | 42-46-46-116 | 7200 MT/s
XMP 8 | 46-46-46-116 | 7200 MT/s
XMP 9 | 50-46-46-116 | 7200 MT/s
XMP 10 | 52-46-46-116 | 7200 MT/s
XMP 11 | 56-46-46-116 | 7200 MT/s
XMP 12 | 58-46-46-116 | 7200 MT/s
XMP 13 | 60-46-46-116 | 7200 MT/s
XMP 14 | 64-46-46-116 | 7200 MT/s
XMP 1 | 22-28-28-70 | 4288 MT/s
XMP 2 | 28-36-36-89 | 5458 MT/s
XMP 3 | 30-38-38-95 | 5846 MT/s
XMP 4 | 32-41-41-102 | 6236 MT/s
XMP 5 | 36-46-46-114 | 7016 MT/s
XMP 6 | 38-48-48-120 | 7400 MT/s
XMP 7 | 40-48-48-120 | 7400 MT/s
XMP 8 | 42-48-48-120 | 7400 MT/s
XMP 9 | 46-48-48-120 | 7400 MT/s
XMP 10 | 50-48-48-120 | 7400 MT/s
XMP 11 | 54-48-48-120 | 7400 MT/s
XMP 12 | 56-48-48-120 | 7400 MT/s
XMP 13 | 60-48-48-120 | 7400 MT/s
XMP 14 | 62-48-48-120 | 7400 MT/s
XMP 15 | 64-48-48-120 | 7400 MT/s
XMP 16 | 68-48-48-120 | 7400 MT/s
XMP profile enabled

>_ MEMORY SLOT

SLOT 1 (Controller0-DIMMA1)

Format >Unknown (empty slot)


SLOT 2 (Controller0-DIMMA2)

Manufacturer >Corsair (SK Hynix)

Reference >CMP48GX5M2X7200C36

Size / frequency >Size / frequencyThis frequency is the one reported by the RAM stick. It does not always represent the current frequency of your computer, which can be higher or lower.24 GB - 7400 MT/s


SLOT 3 (Controller1-DIMMB1)

Format >Unknown (empty slot)


SLOT 4 (Controller1-DIMMB2)

Manufacturer >Corsair (SK Hynix)

Reference >CMP48GX5M2X7200C36

Size / frequency >Size / frequencyThis frequency is the one reported by the RAM stick. It does not always represent the current frequency of your computer, which can be higher or lower.24 GB - 7400 MT/s

>_ STORAGE

STORAGE 1

Model >KINGSTON SKC3000D2048G

Type >SSD - NVMe

Capacity >2.05 TB

Mode current/max >PCIe 4.0 x4 - PCIe 4.0 x4

Speed current/max >5 616 - 5 209 MB/s

Usage read/write >25.45 TB - 19.85 TB

Power on count >685 times

Power on time >4 330 hours

Temperature >39°C

Current state (health) >Current state (health)The current state of the storage is an estimate based on SMART metrics.
This estimate may vary depending on the manufacturers and storage models.

The "health" percentage indicates the estimated wear of the flash cells in an SSD.
When new, it is 100%. With use, this percentage decreases.
This estimate is provided by the SSD manufacturer.

IDNameRaw01Critical Warning002Composite Temperature31203Available Spare10004Available Spare Threshold1005Percentage Used106Data Units Read5337007607Data Units Written4163410908Host Read Commands39153286209Host Write Commands3863091570AController Busy Time7980BPower Cycles6850CPower On Hours43300DUnsafe Shutdowns1000EMedia and Data Integrity Errors00FNumber of Error Information Log Entries2279
Very good (99 %)

C:
EFI System
105 MB
Datas
2.05 TB
991 GB free
C: (NTFS)
Recovery
877 MB
Recovery
588 MB

>_ SCREEN

SCREEN 1

Model >VG258

Max resolution >1920 x 1080

Current frequency >165Hz

Connected via >DisplayPort

Connected to >NVIDIA GeForce RTX 4080

Manufacture date >2021

Size >24"


SCREEN 2

Model >XG259QN

Max resolution >1920 x 1080

Current frequency >360Hz

Connected via >DisplayPort

Connected to >NVIDIA GeForce RTX 4080

Manufacture date >2024

Size >24"


SCREEN 3

Model >27G2ZN3 (AOC International)

Max resolution >1920 x 1080

Current frequency >50Hz

Connected via >DisplayPort

Connected to >Intel(R) UHD Graphics 770

Manufacture date >2024

Size >27"

>_ TEST: CPU SINGLE CORE

➡️ How to interpret the overview of this test?

This active test performs a task that only stresses a single core of the processor.
The graphics card is not stressed during this test.

We observe temperatures, consumption, frequencies, and voltages.

Ideally, we want to see a relatively stable CPU frequency that is not affected by high temperatures, for example.

>_ TEST: CPU MULTI CORE

➡️ How to interpret the overview of this test?

This active test performs a task that stresses all the cores of the processor.
The graphics card is not stressed during this test.

We observe temperatures, consumption, frequencies, and voltages.

Ideally, we want to see a relatively stable CPU frequency that is not affected by high temperatures, for example.

>_ TEST: GPU

➡️ How to interpret the overview of this test?

This active test performs a task that only stresses the graphics card.
The processor is not stressed during this test.

We observe temperatures, consumption, frequencies, and voltages.

Ideally, we want to see a relatively stable GPU frequency that is not affected by high temperatures, for example.
➡️ Note: It is normal to observe potential variations in the processor's frequency or voltage, which is not stressed during this test.

>_ TEST: CPU MULTI CORE + GPU

➡️ How to interpret the overview of this test?

This active test performs a task that stresses all the cores of the processor and the graphics card simultaneously.

We observe temperatures, consumption, frequencies, and voltages.

Ideally, we want to see relatively stable CPU and GPU frequencies that are not affected by high temperatures, for example.