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(note: for the moment, resources links in the tips are still in french)
Critical elements identified
If the problem persists, try reinstalling the graphics driver properly.
If the problem persists, try resetting your BIOS by following this tutorial.
For your security, update Windows 11 to the latest version 24H2:
- Via Windows Update. (if available)
- Or via the Windows 11 Installation Assistant. (the tool will update Windows without affecting your personal files)
Or if you wish, you can reinstall Windows 11 properly with this tutorial.
Optional consideration
Check from the task manager for software using the processor abnormally.
To do this, open the task manager, then click on the "Processor" column to sort from the highest to the lowest processor usage.
Diagnostic type >Quick
Diagnostic count >2
App version >App versionVersion of the application used during the diagnostic25.3.8
Performed >1m 1d (2025-03-20)
Diagnostic duration >3min 58s
Diagnostics history on this PC Copy the report link
Share the report via QR code
Go to the manufacturer's website
Manufacturer >Dell
Model >Latitude E7470
Motherboard >0DGYY5
Power supply >Plugged in
Battery capacity current/nominal >42 / 55 Wh
Battery health >Battery healthBattery health is an estimate.
Its reliability may depend on the methods used by manufacturers to preserve the battery.77%
Estimated autonomy >4h23
Vendor >Dell
Version >VersionThe BIOS version and date help identify the currently installed BIOS version on the machine.
Notes:
- Sometimes, the retrieved BIOS version may slightly differ from the one displayed on the manufacturer's website.
Example: With an MSI BIOS, the retrieved version might be '2.B0' while on the website, the version is listed as '7D22v2B'.
- The retrieved BIOS date may also slightly differ by a few days/months from the one displayed on the manufacturer's website.
Example: With an MSI BIOS, the retrieved date is 26/01/2024, while on the website, the date is 07/01/2023.
Here, the date on the website corresponds to the upload date, while the retrieved date is the BIOS creation date.1.23.3 (2020-02-17)
Boot mode >Boot modeBoot mode of the computer:
- Legacy (old mode)
- UEFI (recent mode)UEFI
TPM >TPMThe TPM is a component (physical module on the motherboard or emulated by the processor) that allows secure storage of information.
Specifically, it can store encryption keys, certificates, biometric data, etc.
For example, it is used to encrypt storage with BitLocker or unlock the computer with Windows Hello.
Some anti-cheat software for video games can also use it to confirm the integrity of the game and the system.Active
Secure Boot >Secure BootThis is a security option available in the BIOS.
Secure Boot ensures that the computer boots only with a verified operating system.
This setting may be required by some game anti-cheats (Valorant, FIFA).Inactive
Boot duration >Boot durationBoot duration is the time elapsed between pressing the power button and the motherboard returning POST OK (successful hardware check).
This can be useful for identifying a slow boot issue.
(long memory training in DDR5, for example).
A boot duration of around ten seconds is normal.
Note that this period occurs before Windows starts.
Applications that launch at Windows startup do not affect this duration.12s
Edition >Windows 11 Professionnel
Version >22H2 (22621.4317)
Installed on >2024-09-26 14:10:07
Fast startup >Fast startupWindows Fast startup allows older computers to boot faster.
Sometimes this mode (enabled by default) can be the source of issues such as LEDs staying on, or crashes at startup with incompatible drivers.Active
Uptime >UptimeUptime is the time elapsed since the last Windows startup.
This information can be useful to determine how long it has been since Windows was last restarted.
Note that if Fast Startup is enabled in Windows settings, shutting down the computer will actually put it into a hibernation state.
Therefore, Windows only fully shuts down during a restart.
(by clicking on restart and not on shutdown)
As a result, you may sometimes observe high uptimes of several days, even if the computer is regularly shut down and turned on.
However, if Fast Startup is disabled, the computer will fully shut down during shutdown, and the uptime will be reset with each startup.66d 10h
VBS >VBSVirtualization-Based Security (VBS) is a security feature in Windows.
Its purpose is to protect certain parts of Windows by isolating them from the rest. It may be enabled by default on compatible Windows 11 installations.
It can also be activated if core integrity in Windows Defender is enabled, when using WSL2, or other virtual machine-related features.
However, this feature may slightly reduce performance when enabled.
This option only protects against certain complex vulnerabilities. It will not protect you from a cryptocurrency miner or password theft, etc.
Microsoft advises gamers, if they wish, to disable this option. (More information)Inactive
Antivirus >AntivirusCurrently active antivirus on your computer.
Ideally, it is better to use something like Windows Defender, which is relatively effective and already integrated by default in Windows, or use a third-party antivirus of your choice.
However, it is advisable to avoid less recommended antiviruses like Avast, Norton, McAfee, Iobit, etc., which are known for collecting your personal data rather than protecting you.Windows Defender
Name >Intel Core i5-6300U
Number of cores/threads >2 / 4
Background usage >95%
Power plan >Utilisation normale
Base frequency >2.50 GHz
Frequencies min/max >2.39 GHz / 2.79 GHz
PL2 / PL1 >PL2 / PL1Power Limits allow limiting the processor's power consumption to reduce the generated heat.
Example image (anandtech.com)
When these limits are reached, the processor will reduce its frequency to stay within the limit.
The purpose is to allow the processor to operate at a certain power level for a short period, then limit it a few seconds later.
Power Limit 2 (PL2) is the maximum power the processor can consume for a short period (a few tens of seconds).
Power Limit 1 (PL1) is the same but kicks in once the PL2 duration has elapsed.
By default, these are values recommended by the processor manufacturer and chosen by the motherboard manufacturer.
A value above 4000 W is not a bug, it means the power limit is disabled.
(Value too high to be reached, so it never applies)25 W / 15 W
Voltages min/max >0.87 V / 0.97 V
Consumptions min/max >8 W / 9 W
Temperatures min/max >Temperatures min/maxOn average during the quick diag of UserDiag, this processor reaches 49°C min and 72°C max.
Average based on a sample of recent diags.63°C / 66°C
Performance level >Performance levelPerformance level determined using data from 37 other diagnostics containing this CPU model.
As this feature is in the testing phase (beta), there are currently no recommendations provided by UserDiag based on the measured performance level.Very good (100%)
GPU 1
Model >Intel HD Graphics 520
Manufacturer >Dell
VRAM >1 Go (N/A)
Driver version >30.0.101.1338
Driver date >20/01/2022
Consommations min/max >N/A / N/A
Temperatures min/max >Temperatures min/maxOn average during the quick diag of UserDiag, this graphics card reaches 55°C min and 68°C max.
Average based on a sample of recent diags.54°C / 56°C
Performance level >Performance levelPerformance level determined using data from 116 other diagnostics containing this GPU model.Incomplete test
Total size >16 GB
Memory type >DDR4
Current frequency >Current frequencyCurrent frequency of the RAM sticks.2128 MT/s
DRAM voltage >DRAM voltageThe DRAM voltage is the voltage applied to the RAM sticks.
Note that this metric is not always accessible depending on the motherboard.N/A
Channel >Dual
Timings >TimingsCAS15tRCD15tRP15tRAS36tRFC374CR115-15-15-36 (tRFC:374/CR:1)
Usage >6.4/15.9 GB (40%)
Pagefile >PagefileThe pagefile allows the system and software to store data on storage instead of RAM when needed.
Modifying or disabling the pagefile can lead to system stability issues (blue screens, software/game crashes, "out of memory" messages, etc.).
It is strongly advised not to modify or disable the pagefile unless you are sure of what you are doing.Enabled (default)
Comment >CommentThe RAM sticks did not return any profiles.Default RAM frequency (JEDEC)
SLOT 1 (DIMM A)
Manufacturer >SK Hynix
Reference >HMA81GS6AFR8N-UH
Size / frequency >Size / frequencyThis frequency is the one reported by the RAM stick. It does not always represent the current frequency of your computer, which can be higher or lower.8 GB - 2400 MT/s
SLOT 2 (DIMM B)
Manufacturer >Micron
Reference >16ATF1G64HZ-2G1B1
Size / frequency >Size / frequencyThis frequency is the one reported by the RAM stick. It does not always represent the current frequency of your computer, which can be higher or lower.8 GB - 2132 MT/s
STORAGE 1
Model >Intenso SSD SATAIII
Type >SSD - SATA
Capacity >512 GB
Mode current/max >SATA/600 - SATA/600
Speed current/max >428 - 434 MB/s
Usage read/write >7.70 TB - 7.94 TB
Power on count >1 895 times
Power on time >1 601 hours
Temperature >40°C
Current state (health) >Current state (health)The current state of the storage is an estimate based on SMART metrics.
This estimate may vary depending on the manufacturers and storage models.
The "health" percentage indicates the estimated wear of the flash cells in an SSD.
When new, it is 100%. With use, this percentage decreases.
This estimate is provided by the SSD manufacturer.
IDNameCurrentWorstThresh.Raw01Read Error Rate10010050005Reallocated Sectors Count10010050009Power-On Hours1001005016010CPower Cycle Count100100501895A0Uncorrectable sectors count when read/write100100500A1Number of Valid Spare Blocks10010050100A3Number of Initial Invalid Blocks100100508A4Total Erase Count100100502586A5Maximum Erase Count1001005077A6Minimum Erase Count100100507A7Average Erase Count1001005071A8Max Erase Count of Spec100100502000A9Remain Life1001005097AFProgram fail count in worst die100100500B0Erase fail count in worst die100100500B1Total Wear Level Count100100500B2Runtime Invalid Block Count100100500B5Total Program Fail Count100100500B6Total Erase Fail Count100100500C0Power-Off Retract Count1001005063C2Temperature1001005040C3Hardware ECC Recovered10010050202733C4Reallocation Event Count100100500C5Current Pending Sector Count100100500C6Uncorrectable Error Count Off-line100100500C7Ultra DMA CRC Error Count100100500E8Available Reserved Space10010050100F1Total LBA Written10010050254230F2Total LBA Read10010050246444F5Flash Write Sector Count10010050175154Very good (97 %)
SCREEN 1
Model >Laptop screen
Max resolution >1366 x 768
Current frequency >60Hz
Connected via >Internal
Connected to >Internal
Manufacture date >2015
Size >14"
This active test performs a task that only stresses a single core of the processor.
The graphics card is not stressed during this test.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see a relatively stable CPU frequency that is not affected by high temperatures, for example.
This active test performs a task that stresses all the cores of the processor.
The graphics card is not stressed during this test.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see a relatively stable CPU frequency that is not affected by high temperatures, for example.
This active test performs a task that only stresses the graphics card.
The processor is not stressed during this test.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see a relatively stable GPU frequency that is not affected by high temperatures, for example.
➡️ Note: It is normal to observe potential variations in the processor's frequency or voltage, which is not stressed during this test.
This active test performs a task that stresses all the cores of the processor and the graphics card simultaneously.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see relatively stable CPU and GPU frequencies that are not affected by high temperatures, for example.
