Click on the tips for more explanations
(note: for the moment, resources links in the tips are still in french)
Problem identified
The reached temperature (80°C) does not seem to be the cause of this performance drop.
Check that the laptop is plugged in and not currently in power-saving mode.
If the problem persists, try reinstalling the graphics driver properly.
Optional consideration
Here are the details of the identified bad practices:
Software / tools not recommended :
- The software TousLesDrivers may seem very convenient at first, allowing you to update the drivers of your computer with just a few clicks.
Unfortunately, it is not uncommon for such tools to offer drivers that are not necessarily suitable for your computer.
This may cause no issues, but sometimes it can create problems (crashes, freezes, blue screens, non-functional Wi-Fi, etc.).
It is recommended to update drivers via the manufacturer's website, as explained in this video.
- The software Avanquest DriverUpdater may seem very convenient at first, allowing you to update the drivers of your computer with just a few clicks.
Unfortunately, it is not uncommon for such tools to offer drivers that are not necessarily suitable for your computer.
This may cause no issues, but sometimes it can create problems (crashes, freezes, blue screens, non-functional Wi-Fi, etc.).
It is recommended to update drivers via the manufacturer's website, as explained in this video.
What to do about these bad practices? :
- If everything is working fine, no worries!
You can simply uninstall the concerned software and/or set a proper power plan if it has been modified.
Just keep in mind for next time that it's not ideal to use such software.
If you still have issues or if you prefer, you can always reinstall Windows properly via this tutorial.
If you want to delve deeper into the subject in general, you can check out this advice page for more explanations.
Diagnostic type >Quick
Diagnostic count >4
App version >App versionVersion of the application used during the diagnostic25.3.8
Performed >28d (2025-03-20)
Diagnostic duration >3min 46s
Diagnostics history on this PC Copy the report link
Share the report via QR code
Go to the manufacturer's website
Manufacturer >HP
Model >17-cp2xxx
Motherboard >8A81
Power supply >Plugged in
Battery capacity current/nominal >41 / 41 Wh
Battery health >Battery healthBattery health is an estimate.
Its reliability may depend on the methods used by manufacturers to preserve the battery.100%
Estimated autonomy >3h45
Vendor >Insyde
Version >VersionThe BIOS version and date help identify the currently installed BIOS version on the machine.
Notes:
- Sometimes, the retrieved BIOS version may slightly differ from the one displayed on the manufacturer's website.
Example: With an MSI BIOS, the retrieved version might be '2.B0' while on the website, the version is listed as '7D22v2B'.
- The retrieved BIOS date may also slightly differ by a few days/months from the one displayed on the manufacturer's website.
Example: With an MSI BIOS, the retrieved date is 26/01/2024, while on the website, the date is 07/01/2023.
Here, the date on the website corresponds to the upload date, while the retrieved date is the BIOS creation date.F.19 (2024-11-26)
Boot mode >Boot modeBoot mode of the computer:
- Legacy (old mode)
- UEFI (recent mode)UEFI
TPM >TPMThe TPM is a component (physical module on the motherboard or emulated by the processor) that allows secure storage of information.
Specifically, it can store encryption keys, certificates, biometric data, etc.
For example, it is used to encrypt storage with BitLocker or unlock the computer with Windows Hello.
Some anti-cheat software for video games can also use it to confirm the integrity of the game and the system.Active
Secure Boot >Secure BootThis is a security option available in the BIOS.
Secure Boot ensures that the computer boots only with a verified operating system.
This setting may be required by some game anti-cheats (Valorant, FIFA).Active
Boot duration >Boot durationBoot duration is the time elapsed between pressing the power button and the motherboard returning POST OK (successful hardware check).
This can be useful for identifying a slow boot issue.
(long memory training in DDR5, for example).
A boot duration of around ten seconds is normal.
Note that this period occurs before Windows starts.
Applications that launch at Windows startup do not affect this duration.4s
Edition >Windows 11 Famille
Version >24H2 (26100.3476)
Installed on >2025-02-25 13:32:15
Fast startup >Fast startupWindows Fast startup allows older computers to boot faster.
Sometimes this mode (enabled by default) can be the source of issues such as LEDs staying on, or crashes at startup with incompatible drivers.Active
Uptime >UptimeUptime is the time elapsed since the last Windows startup.
This information can be useful to determine how long it has been since Windows was last restarted.
Note that if Fast Startup is enabled in Windows settings, shutting down the computer will actually put it into a hibernation state.
Therefore, Windows only fully shuts down during a restart.
(by clicking on restart and not on shutdown)
As a result, you may sometimes observe high uptimes of several days, even if the computer is regularly shut down and turned on.
However, if Fast Startup is disabled, the computer will fully shut down during shutdown, and the uptime will be reset with each startup.13min
VBS >VBSVirtualization-Based Security (VBS) is a security feature in Windows.
Its purpose is to protect certain parts of Windows by isolating them from the rest. It may be enabled by default on compatible Windows 11 installations.
It can also be activated if core integrity in Windows Defender is enabled, when using WSL2, or other virtual machine-related features.
However, this feature may slightly reduce performance when enabled.
This option only protects against certain complex vulnerabilities. It will not protect you from a cryptocurrency miner or password theft, etc.
Microsoft advises gamers, if they wish, to disable this option. (More information)Active
Antivirus >AntivirusCurrently active antivirus on your computer.
Ideally, it is better to use something like Windows Defender, which is relatively effective and already integrated by default in Windows, or use a third-party antivirus of your choice.
However, it is advisable to avoid less recommended antiviruses like Avast, Norton, McAfee, Iobit, etc., which are known for collecting your personal data rather than protecting you.Bitdefender Antivirus
Name >AMD Ryzen 5 7520U
Number of cores/threads >4 / 8
Background usage >15%
Power plan >Utilisation normale
Base frequency >2.80 GHz
Frequencies min/max >1.58 GHz / 4.32 GHz
Infinity fabric (FCLK) >799 MHz
Voltages min/max >0.77 V / 1.39 V
Consumptions min/max >4 W / 29 W
Temperatures min/max >Temperatures min/maxOn average during the quick diag of UserDiag, this processor reaches 50°C min and 88°C max.
Average based on a sample of recent diags.64°C / 92°C
Performance level >Performance levelPerformance level determined using data from 13 other diagnostics containing this CPU model.
As this feature is in the testing phase (beta), there are currently no recommendations provided by UserDiag based on the measured performance level.Very good (100%)
GPU 1
Model >AMD Radeon Graphics
Manufacturer >HP
VRAM >512 MB (N/A)
Driver version >32.0.13031.3015
Driver date >25/02/2025
Consommations min/max >4 W / 27 W
Temperatures min/max >Temperatures min/maxOn average during the quick diag of UserDiag, this graphics card reaches 49°C min and 65°C max.
Average based on a sample of recent diags.56°C / 80°C
Performance level >Performance levelPerformance level determined using data from 344 other diagnostics containing this GPU model.Low (60%)
Total size >16 GB
Memory type >DDR5
Current frequency >Current frequencyCurrent frequency of the RAM sticks.10980 MT/s
DRAM voltage >DRAM voltageThe DRAM voltage is the voltage applied to the RAM sticks.
Note that this metric is not always accessible depending on the motherboard.N/A
Channel >2 x 32-bit
Timings >TimingsCAS15tRCD13tRP15tRAS29tRFC193CR215-13-15-29 (tRFC:193/CR:2)
Usage >8.5/15.2 GB (56%)
Pagefile >PagefileThe pagefile allows the system and software to store data on storage instead of RAM when needed.
Modifying or disabling the pagefile can lead to system stability issues (blue screens, software/game crashes, "out of memory" messages, etc.).
It is strongly advised not to modify or disable the pagefile unless you are sure of what you are doing.Enabled (default)
Comment >CommentThe RAM sticks did not return any profiles.Default RAM frequency (JEDEC)
SLOT 1 (Bottom-on board)
Size >8 GB
(No information returned or soldered RAM)
SLOT 2 (Bottom-on board)
Size >8 GB
(No information returned or soldered RAM)
STORAGE 1
Model >SAMSUNG MZVL4512HBLU-00BH1
Type >SSD - NVMe
Capacity >512 GB
Mode current/max >PCIe 3.0 x2 - PCIe 4.0 x4
Speed current/max >1 611 - 1 536 MB/s
Usage read/write >734 GB - 942 GB
Power on count >803 times
Power on time >67 hours
Temperature >41°C
Current state (health) >Current state (health)The current state of the storage is an estimate based on SMART metrics.
This estimate may vary depending on the manufacturers and storage models.
The "health" percentage indicates the estimated wear of the flash cells in an SSD.
When new, it is 100%. With use, this percentage decreases.
This estimate is provided by the SSD manufacturer.
IDNameRaw01Critical Warning002Composite Temperature31403Available Spare10004Available Spare Threshold505Percentage Used006Data Units Read153950607Data Units Written197654008Host Read Commands1935889609Host Write Commands279013110AController Busy Time50BPower Cycles8030CPower On Hours670DUnsafe Shutdowns30EMedia and Data Integrity Errors00FNumber of Error Information Log Entries0Very good (100 %)
STORAGE 2
Model >CT2000X9SSD9
Type >SSD - UASP (NVM Express)
Capacity >2 TB
Mode current/max >N/A - N/A
Speed current/max >N/A (removable support)
Usage read/write >6 GB - 5 GB
Power on count >4 times
Power on time >3 hours
Temperature >42°C
Current state (health) >Current state (health)The current state of the storage is an estimate based on SMART metrics.
This estimate may vary depending on the manufacturers and storage models.
The "health" percentage indicates the estimated wear of the flash cells in an SSD.
When new, it is 100%. With use, this percentage decreases.
This estimate is provided by the SSD manufacturer.
IDNameRaw01Critical Warning002Composite Temperature31503Available Spare10004Available Spare Threshold5005Percentage Used006Data Units Read1379807Data Units Written1232708Host Read Commands009Host Write Commands00AController Busy Time00BPower Cycles40CPower On Hours30DUnsafe Shutdowns20EMedia and Data Integrity Errors00FNumber of Error Information Log Entries0Very good (100 %)
SCREEN 1
Model >Laptop screen
Max resolution >1920 x 1080
Current frequency >60Hz
Connected via >Internal
Connected to >Internal
Manufacture date >2023
Size >17"
This active test performs a task that only stresses a single core of the processor.
The graphics card is not stressed during this test.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see a relatively stable CPU frequency that is not affected by high temperatures, for example.
This active test performs a task that stresses all the cores of the processor.
The graphics card is not stressed during this test.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see a relatively stable CPU frequency that is not affected by high temperatures, for example.
This active test performs a task that only stresses the graphics card.
The processor is not stressed during this test.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see a relatively stable GPU frequency that is not affected by high temperatures, for example.
➡️ Note: It is normal to observe potential variations in the processor's frequency or voltage, which is not stressed during this test.
This active test performs a task that stresses all the cores of the processor and the graphics card simultaneously.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see relatively stable CPU and GPU frequencies that are not affected by high temperatures, for example.
