Click on the tips for more explanations
(note: for the moment, resources links in the tips are still in french)
Temperatures are symptomatic of very poor cooling even at rest.
Indeed, the minimum recorded temperature (98°C) is abnormally high.
At rest, the temperature should be lower.
All this leads to a drop in the computer's performance as the processor throttles to avoid overheating.
Here are some tips to improve the situation:
- Depending on the overheating, simply opening the computer case may be enough.
- Otherwise, first check that the processor's cooling system (heatsink or AIO/water cooling) is working.
If everything seems correct visually but the problem persists, check that the cooling system is properly attached.
- To check the attachment, turn off your computer and open the case.
Remove the processor's cooling system, checking that it was properly attached.
Also check that the thermal paste was spread over the entire surface of the processor.
Reattach the cooling system by applying a pea-sized amount of thermal paste on the processor, then secure it properly.
Run a new diagnostic to see if the problem is resolved.
If the problem persists and you are unsure:
- Recheck that the cooling system is properly attached and in contact with the processor.
- In the case of an AIO/water cooling, check that it is not defective by touching the tubes, if one is hot and the other cold, for example.
- Depending on the choice of processor, it is possible that the current cooling is not sufficient depending on the usage.
- If you have doubts, do not hesitate to ask for help from a competent person.
You can update:
- Via Windows Update. (if available)
- Or via the Windows 11 Installation Assistant. (the tool will update Windows without affecting your personal files)
Note:
The latest version 24H2 of Windows 11 seems (currently) to be affected by some issues/bugs in certain situations.
You can check the known issues on Microsoft's website: Known issues of Windows 11 24H2.
I recommend waiting a few weeks before updating, to give Microsoft time to fix these known issues.
The diagnostic was interrupted by a computer crash.
No error code was identified, so it is difficult to determine the cause of the crash at this time.
If the problem persists, feel free to ask for help from competent people.
Here are the details of the identified bad practices:
Software / tools not recommended :
- The software TousLesDrivers may seem very convenient at first, allowing you to update the drivers of your computer with just a few clicks.
Unfortunately, it is not uncommon for such tools to offer drivers that are not necessarily suitable for your computer.
This may cause no issues, but sometimes it can create problems (crashes, freezes, blue screens, non-functional Wi-Fi, etc.).
It is recommended to update drivers via the manufacturer's website, as explained in this video.
What to do about these bad practices? :
- If everything is working fine, no worries!
You can simply uninstall the concerned software and/or set a proper power plan if it has been modified.
Just keep in mind for next time that it's not ideal to use such software.
If you still have issues or if you prefer, you can always reinstall Windows properly via this tutorial.
If you want to delve deeper into the subject in general, you can check out this advice page for more explanations.
Diagnostic type >Long
Diagnostic count >1
App version >App versionVersion of the application used during the diagnostic25.1.1
Performed >10d (2025-01-10)
Diagnostic duration >1min 7s
Diagnostics history on this PC Copy the report link
Share the report via QR code
Go to the motherboard website
Manufacturer >ASUS
Model >PRIME Z790-A WIFI
VRM temperatures min/max >VRM temperatures min/maxThe VRMs (Voltage Regulator Modules) are the power stages located on the motherboard near the processor.
High temperatures can be a sign of:
- insufficient VRM cooling
- processor too demanding for this motherboard
- aggressive overclocking
Note:
Few motherboards have this sensor.37°C / 37°C
Vendor >American Megatrends Inc.
Version >VersionThe BIOS version and date help identify the currently installed BIOS version on the machine.
Notes:
- Sometimes, the retrieved BIOS version may slightly differ from the one displayed on the manufacturer's website.
Example: With an MSI BIOS, the retrieved version might be '2.B0' while on the website, the version is listed as '7D22v2B'.
- The retrieved BIOS date may also slightly differ by a few days/months from the one displayed on the manufacturer's website.
Example: With an MSI BIOS, the retrieved date is 26/01/2024, while on the website, the date is 07/01/2023.
Here, the date on the website corresponds to the upload date, while the retrieved date is the BIOS creation date.1402 (2023-09-08)
Boot mode >Boot modeBoot mode of the computer:
- Legacy (old mode)
- UEFI (recent mode)UEFI
TPM >TPMThe TPM is a component (physical module on the motherboard or emulated by the processor) that allows secure storage of information.
Specifically, it can store encryption keys, certificates, biometric data, etc.
For example, it is used to encrypt storage with BitLocker or unlock the computer with Windows Hello.
Some anti-cheat software for video games can also use it to confirm the integrity of the game and the system.Active
Secure Boot >Secure BootThis is a security option available in the BIOS.
Secure Boot ensures that the computer boots only with a verified operating system.
This setting may be required by some game anti-cheats (Valorant, FIFA).Active
Boot duration >Boot durationBoot duration is the time elapsed between pressing the power button and the motherboard returning POST OK (successful hardware check).
This can be useful for identifying a slow boot issue.
(long memory training in DDR5, for example).
A boot duration of around ten seconds is normal.
Note that this period occurs before Windows starts.
Applications that launch at Windows startup do not affect this duration.15s
Edition >Windows 11 Professionnel
Version >23H2 (22631.4602)
Installed on >2024-11-15 13:45:26
Fast startup >Fast startupWindows Fast startup allows older computers to boot faster.
Sometimes this mode (enabled by default) can be the source of issues such as LEDs staying on, or crashes at startup with incompatible drivers.Active
Uptime >UptimeUptime is the time elapsed since the last Windows startup.
This information can be useful to determine how long it has been since Windows was last restarted.
Note that if Fast Startup is enabled in Windows settings, shutting down the computer will actually put it into a hibernation state.
Therefore, Windows only fully shuts down during a restart.
(by clicking on restart and not on shutdown)
As a result, you may sometimes observe high uptimes of several days, even if the computer is regularly shut down and turned on.
However, if Fast Startup is disabled, the computer will fully shut down during shutdown, and the uptime will be reset with each startup.3min
VBS >VBSVirtualization-Based Security (VBS) is a security feature in Windows.
Its purpose is to protect certain parts of Windows by isolating them from the rest. It may be enabled by default on compatible Windows 11 installations.
It can also be activated if core integrity in Windows Defender is enabled, when using WSL2, or other virtual machine-related features.
However, this feature may slightly reduce performance when enabled.
This option only protects against certain complex vulnerabilities. It will not protect you from a cryptocurrency miner or password theft, etc.
Microsoft advises gamers, if they wish, to disable this option. (More information)Active
Antivirus >AntivirusCurrently active antivirus on your computer.
Ideally, it is better to use something like Windows Defender, which is relatively effective and already integrated by default in Windows, or use a third-party antivirus of your choice.
However, it is advisable to avoid less recommended antiviruses like Avast, Norton, McAfee, Iobit, etc., which are known for collecting your personal data rather than protecting you.Windows Defender
Name >Intel Core i9-13900K
Number of cores/threads >24 / 32
Background usage >1%
Power plan >Performances optimales
Base frequency >3.00 GHz
Frequencies min/max >0.50 GHz / 5.20 GHz
PL2 / PL1 >PL2 / PL1Power Limits allow limiting the processor's power consumption to reduce the generated heat.
Example image (anandtech.com)
When these limits are reached, the processor will reduce its frequency to stay within the limit.
The purpose is to allow the processor to operate at a certain power level for a short period, then limit it a few seconds later.
Power Limit 2 (PL2) is the maximum power the processor can consume for a short period (a few tens of seconds).
Power Limit 1 (PL1) is the same but kicks in once the PL2 duration has elapsed.
By default, these are values recommended by the processor manufacturer and chosen by the motherboard manufacturer.
A value above 4000 W is not a bug, it means the power limit is disabled.
(Value too high to be reached, so it never applies)4095 W / 253 W
Voltages min/max >0.75 V / 1.27 V
Consumptions min/max >65 W / 115 W
Temperatures min/max >Temperatures min/maxOn average during the long diag of UserDiag, this processor reaches 41°C min and 94°C max.
Average based on a sample of recent diags.98°C / 100°C
Performance level >Performance levelPerformance level determined using data from 354 other diagnostics containing this CPU model.
As this feature is in the testing phase (beta), there are currently no recommendations provided by UserDiag based on the measured performance level.Very low (45%)
GPU 1
Model >NVIDIA GeForce RTX 4070 Ti
Manufacturer >MSI
VRAM >12282 MB (GDDR6X (Micron))
Driver version >566.36
Driver date >03/12/2024
Consommations min/max >40 W / 281 W
Temperatures min/max >Temperatures min/maxOn average during the Long diag of UserDiag, this graphics card reaches 42°C min and 82°C max.
Average based on a sample of recent diags.39°C / 73°C
Performance level >Performance levelPerformance level determined using data from 863 other diagnostics containing this GPU model.Very good (100%)
Total size >32 GB
Memory type >DDR5
Current frequency >Current frequencyCurrent frequency of the RAM sticks.6000 MT/s
DRAM voltage >DRAM voltageThe DRAM voltage is the voltage applied to the RAM sticks.
Note that this metric is not always accessible depending on the motherboard.N/A
Channel >4 x 32-bit
Timings >TimingsCAS36tRCD38tRP38tRAS80tRFC480CR236-38-38-80 (tRFC:480/CR:2)
Usage >6.2/31.8 GB (19%)
Pagefile >PagefileThe pagefile allows the system and software to store data on storage instead of RAM when needed.
Modifying or disabling the pagefile can lead to system stability issues (blue screens, software/game crashes, "out of memory" messages, etc.).
It is strongly advised not to modify or disable the pagefile unless you are sure of what you are doing.Enabled (default)
Comment >CommentHere are the available profiles for your RAM sticks.
The highlighted profiles correspond to the current timings.
However, the frequency may differ.
Note that if different RAM kits are mixed or depending on the processor, not all these profiles may be usable or stable.
XMP 1 | 22-24-24-49 | 3670 MT/s
XMP 2 | 26-28-28-58 | 4336 MT/s
XMP 3 | 28-30-30-63 | 4670 MT/s
XMP 4 | 30-32-32-67 | 5004 MT/s
XMP 5 | 32-34-34-72 | 5338 MT/s
XMP 6 | 36-38-38-80 | 6000 MT/s
XMP 7 | 38-38-38-80 | 6000 MT/s
XMP 8 | 40-38-38-80 | 6000 MT/s
XMP 9 | 42-38-38-80 | 6000 MT/s
XMP 1 | 22-24-24-49 | 3422 MT/s
XMP 2 | 26-28-28-58 | 4046 MT/s
XMP 3 | 28-30-30-63 | 4356 MT/s
XMP 4 | 30-32-32-67 | 4668 MT/s
XMP 5 | 32-34-34-72 | 4978 MT/s
XMP 6 | 36-38-38-80 | 5600 MT/s
XMP 7 | 38-38-38-80 | 5600 MT/s
XMP 8 | 40-38-38-80 | 5600 MT/s
XMP 9 | 42-38-38-80 | 5600 MT/s
EXPO 1 | 36-38-38-80 | 6000 MT/s
EXPO 1 | 36-38-38-80 | 5600 MT/s
XMP profile enabled
SLOT 1 (Controller0-DIMM0)
Format >Unknown (empty slot)
SLOT 2 (Controller0-DIMM1)
Manufacturer >Kingston (SK Hynix)
Reference >KF560C36-16
Size / frequency >Size / frequencyThis frequency is the one reported by the RAM stick. It does not always represent the current frequency of your computer, which can be higher or lower.16 GB - 6000 MT/s
SLOT 3 (Controller1-DIMM0)
Format >Unknown (empty slot)
SLOT 4 (Controller1-DIMM1)
Manufacturer >Kingston (SK Hynix)
Reference >KF560C36-16
Size / frequency >Size / frequencyThis frequency is the one reported by the RAM stick. It does not always represent the current frequency of your computer, which can be higher or lower.16 GB - 6000 MT/s
STORAGE 1
Model >KINGSTON SNV2S1000G
Type >SSD - NVMe
Capacity >1 TB
Mode current/max >PCIe 4.0 x4 - PCIe 4.0 x4
Speed current/max >5 664 - 2 107 MB/s
Usage read/write >7.68 TB - 5.95 TB
Power on count >476 times
Power on time >1 322 hours
Temperature >37°C
Current state (health) >Current state (health)The current state of the storage is an estimate based on SMART metrics.
This estimate may vary depending on the manufacturers and storage models.
The "health" percentage indicates the estimated wear of the flash cells in an SSD.
When new, it is 100%. With use, this percentage decreases.
This estimate is provided by the SSD manufacturer.
IDNameRaw01Critical Warning002Composite Temperature31003Available Spare10004Available Spare Threshold1005Percentage Used006Data Units Read1609882707Data Units Written1247151808Host Read Commands17961578109Host Write Commands1371134050AController Busy Time178950BPower Cycles4760CPower On Hours13220DUnsafe Shutdowns720EMedia and Data Integrity Errors00FNumber of Error Information Log Entries2425Very good (100 %)
STORAGE 2
Model >KINGSTON SFYRD2000G
Type >SSD - NVMe
Capacity >2 TB
Mode current/max >PCIe 4.0 x4 - PCIe 4.0 x4
Speed current/max >5 427 - 3 977 MB/s
Usage read/write >1.44 TB - 3.63 TB
Power on count >476 times
Power on time >1 294 hours
Temperature >32°C
Current state (health) >Current state (health)The current state of the storage is an estimate based on SMART metrics.
This estimate may vary depending on the manufacturers and storage models.
The "health" percentage indicates the estimated wear of the flash cells in an SSD.
When new, it is 100%. With use, this percentage decreases.
This estimate is provided by the SSD manufacturer.
IDNameRaw01Critical Warning002Composite Temperature30503Available Spare10004Available Spare Threshold1005Percentage Used006Data Units Read301369007Data Units Written762292708Host Read Commands759754409Host Write Commands43549540AController Busy Time290BPower Cycles4760CPower On Hours12940DUnsafe Shutdowns710EMedia and Data Integrity Errors00FNumber of Error Information Log Entries1400Very good (100 %)
SCREEN 1
Model >27G2G8 (AOC International)
Max resolution >1920 x 1080
Current frequency >240Hz
Connected via >DisplayPort
Connected to >NVIDIA GeForce RTX 4070 Ti
Manufacture date >2022
Size >27"
SCREEN 2
Model >PHL 273V7 (Philips)
Max resolution >1920 x 1080
Current frequency >60Hz
Connected via >HDMI
Connected to >NVIDIA GeForce RTX 4070 Ti
Manufacture date >2023
Size >27"
This active test performs a task that only stresses a single core of the processor.
The graphics card is not stressed during this test.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see a relatively stable CPU frequency that is not affected by high temperatures, for example.
This active test performs a task that stresses all the cores of the processor.
The graphics card is not stressed during this test.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see a relatively stable CPU frequency that is not affected by high temperatures, for example.
This active test performs a task that only stresses the graphics card.
The processor is not stressed during this test.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see a relatively stable GPU frequency that is not affected by high temperatures, for example.
➡️ Note: It is normal to observe potential variations in the processor's frequency or voltage, which is not stressed during this test.
This active test performs a task that stresses all the cores of the processor and the graphics card simultaneously.
We observe temperatures, consumption, frequencies, and voltages.
Ideally, we want to see relatively stable CPU and GPU frequencies that are not affected by high temperatures, for example.
